commercial pest control services

Questions to Ask Your New Pest Control Provider

In case you have recently relocated, or just discovered an impending or ongoing pest infestation in your current home or commercial premises, you may find yourself in need of a new pest exterminator in Sydney. Without proper insight and research, you may find yourself dealing with frauds. It is quite easy for one to put up a website or distribute flyers that acclaim one as a valid company in this day and age. However, as a customer there are ways to see through these facades and choose a provider that dedicates themselves to making your home or premises pest-free.

When contacting a new pest control provider, there are a number of questions you can ask a potential provider to assess their credibility. Red flags are often very apparent if you know where to look. Asking the following questions will ensure that you acquire bespoke pest control services that will not only rid you of your current pest problem, but prevent recurrent infestations as well.


How long have you been in service?

This question can really guide you as to who would be a better choice at dealing with your pest problem. Companies that have been offering their services in your area for decades are often better placed to know how best to address your pest infestation. Through years of experience, they have probably picked up all the tips and tricks that would aid them deal with pests more effectively.

A long tenure could also be a sign of good service provision. Oftentimes, frauds are quickly run out of business as their bad reputation precedes them in the locality. Long standing providers also pick up a good customer care ethos, thus guaranteeing a better customer experience.


Can I see some reviews or testimonials?

A great way of testing the validity of a new pest control provider is requesting for testimonials by their former or current customers. If a company seems reluctant to produce the same, that is usually a big red flag. In fact, companies with great reviews will put them on the landing page of their websites just so new customers can see them. Online reviews usually can serve as a great reference as you try find someone that ticks all the right boxes.


Do your exterminators have a valid licence of operation?

Valid pest control providers usually carry with them a copy of their licence whenever they conduct a visit and are usually very quick to produce it when requested. If someone is not forthcoming with their papers, it’s very likely they are operating illegally and should, therefore, be avoided at all costs. You should always request to see a copy of their licence, and make sure that their licences are not expired as this is oftentimes a red flag as well.


What methods of pest control do you use?

While you may not understand the particulars of pest control, it is still important to take note of what measures your new pest control provider intends to take to get rid of your pest problem. You can always do some online reading to ensure that their methods are contemporary, safe and effective.

It may also be important to understand how they choose their methods. Fraudulent providers usually use a one-size-fits-all approach when dealing with pests, while true professionals tailor their methods depending on the job at hand.


Are these methods safe for my children and pets?

Contemporary pest solutions are designed to be effective against pests while still safe for humans and pets. However, if you own pets such as reptiles, they should be taken into consideration when picking a treatment method.


Do you offer free written quote estimates? Do you stick by them?

Most pest control companies offer a free quote service. However, some rogue providers quote lower prices and later add in hidden costs during invoicing. It is therefore important to compare prices across numerous providers and avoid abnormally low pricings. Remember, if the deal is too good to be true, then it probably is.


Will you get rid of my pest problem? What guarantee is there that it will not reoccur after your services?

Lastly, it might be good to enquire about what guarantees your new provider offers in case you are not satisfied with the job they have done. Some offer to re-do the work for free, some may offer cashbacks while others just guarantee that you definitely will be satisfied with their work.

At the end of the day, it is good to enquire about a number of companies before settling the one you think to be best for the job at hand. A thorough background check will go a long way in ensuring you get the service that you deserve.


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